I hope this will work to get reply from support.
Sent this to support on on Tuesday 07/11/17 and got a case number.
Requested a status update Friday 07/14/17 but got no reply.
Sent some screenshots also on Friday, but still no reply.
New B5 Radio problem.
I replaced a B5 that was hit by lightning about a week ago, and the new radio is not working correctly.
New radio is configured as station. The AP side has not been changed.
New station radio has 3-4dB lower output as seen on the AP-RX side compared to old radio.
There is a 3-4 dB difference in signal between AP and station. New station radio RX has no problems. Old AP radio has no RX problems.
The problem is that new radio is dropping two TX streams intermittently when it reaches a temperature of about 45C. The drop is just for a few seconds at a time and often don’t show up on the cloud.
When the temperature goes above 48C then it stabilizes again but at a lower output level, and varies up and down constantly.
I asked a friend that has a portable spectrum analyzer to look at the station streams this morning, and he did see the same thing. He described the streams as stable up to 45C and then total loss of two streams for a few seconds at a time for about 15 minutes, then streams are there but “noisy”.
New radio serial number is 1014705530. Purchased from ISP Supplies less than two weeks ago.
Here is some screen dumps showing the end to end difference. Almost 5dB.
Sometimes the Seahawk end drops down to -53 to -54dBm for a few seconds and then recover.
Did not have this problem with previous radio in the Autobahn end.
Can not use newer firmware since it drops the signal another 3dB.