B5c sealed in box and locked to another network


#1

hello mimosa
im trying to unlock 2 brandnew b5c backhaul devices just opened yesterday from the box they was sealed and the unlock process tell me that the devices are unlocked on another network please help me


#2

Ouch! You might want to go directly to Mimosa Support https://mimosa.co/support (on the bottom right corner of your screen there will be a “Chat with us” button. Click that and they normally will get back to you pretty quickly.)


#3

Yes please open up a Mimosa Support chat and we will take care of you.