C5C locations bug?


#1

Hi,

I fill the GPS locations in the cloud. Why I can’t see in the device?

best regards, Gabor


#2

Hi @Gabor

Are your radios cloud connected? Can they ping the internet? Please review the following link and see if that helps you at all: http://cloud.help.mimosa.co/manage-troubleshooting-guide-cant-see-device-in-cloud

If this doesn’t help, please let me know or open a support chat!


#3

Hi Dustin,

I can see the devices in the cloud. The other info are coming from the device to the cloud well. Location is not going from the cloud to the device.

Gabor


#4

It would be good to see these devices so we can troubleshoot them. Would you please come into a support Monday morning or whenever convenient for you?