Management API?


#1

Is there a device management API available so that we don’t have to rely on the cloud management? I woke up this morning and saw 12/40 links down and nearly had a heart attack. Turns out they just weren’t reporting in the cloud management panel. Some of them came back throughout the day but I’m still seeing this:


#2

Hi Christopher,

The alerts and red status on the cloud represent a cloud-connectivity issue, not necessarily a device outage. This can happen if some path between your network and cloud breaks. I’ll check with our cloud team to see if they saw any events that may have cause this. The devices should all reconnect over time. If they don’t, please contact Mimosa Support.

SNMP can be used to monitor devices within your network in conjunction with the Mimosa cloud if desired as a second type of check.


#3

Yup, I’m aware. This happens on a pretty regular basis though so I wanted to see if there was some kind of internal monitoring system we could setup for them. Is there instructions on the SNMP setup? Which RFC/MIB does it use?


#4

Sure, SNMP MIB and OIDs are on help.mimosa.co


#5

We have this same cloud disconnect issue as well and all are not feeding the cloud using the same services — different ISP’s involved. We’ve had this problem since the very beginning. As Christopher eluded to, it can great an unnecessary panic that something is wrong. For this reason we no longer use notifications for cloud because it is mostly false alarms.

Yes…it doesn’t mean the link(s) are necessarily down, but it does negate the full value of the cloud functionality for us and perhaps others.

Are there any plans to make the cloud side more stable in this aspect?


#6

Hi Bryan, yes understood and there is work in progress to improve that.