B5c sealed in box and locked to another network

hello mimosa
im trying to unlock 2 brandnew b5c backhaul devices just opened yesterday from the box they was sealed and the unlock process tell me that the devices are unlocked on another network please help me

Ouch! You might want to go directly to Mimosa Support https://mimosa.co/support (on the bottom right corner of your screen there will be a “Chat with us” button. Click that and they normally will get back to you pretty quickly.)

1 Like

Yes please open up a Mimosa Support chat and we will take care of you.