I am testing my equipment in our warehouse for training before deploying. We have a C5 connected to a G2 on one side of the room and a C5c connected to a G2 on the other. All equipment has been unlocked with codes. I want the C5c as PTMP for the time being. With this setup, I can only see 1 G2 via WiFi which is the one connected to the C5. The G2 connected to the C5c lights shows it is online and the C5c lights shows it is online but I am not able to communicate with them. When I check my network on Mimosa, it shows I have a C5c and C5 that have never connected to the Cloud.
I have tried resetting all devices to default and direct connect to configure. Again, only one G2 will let me get to the dashboard screen. The other G2 will not accept the default password. When connected to the one G2 that ‘works’, I am not able to communicate with the C5. Even putting the C5c on the G2 that “work”, I still can not communicate with it. I also tried adding the ‘non-working’ G2 manually and it shows as ‘Failed to Inventory’ with ‘Unknown serial number’ as the reason. I am not able to do anything other than delete from inventory with it.
Could someone give the ‘Step-by-Step’ of how to setup a test platform as well as how to ‘see’ all devices on the ‘Manage Your Network’ on my Mimosa account. I would like to make sure the equipment works and my tech know what to expect BEFORE deploying in a live network.