I am a Chinese user, can I ask the official to help me reset the two devices? Because it's a secondhand device, you can't contact the seller, bang'b

I am China users, I bought two B5c from fish, back can not be used, but the equipment is normal, just do not know the device password cannot access device, when reset unlock, say I’m not the two owner of the device, can not give me the unlock code, can help me official trouble now, unable to contact the seller, the equipment is ID, 40-0671-2472

40-09360465, trouble me to delete it!

Hello 1003636136,

We have send you a direct message with information about the unlocking of your B5c.