Problem snmp C5c in Ptp configuration

[Tommaso]

I have problems with my mimosa C5c in Ptp configuration, every time I enable the snmp I lose the device on the cloud and it is not reachable, I am forced to physically restart the Poe. The problem is very serious, I can not monitor the state of the apparatus. Does anyone have the same problem? Have you solved in any way? Thank you.

[DustinS]

Hi @Tommaso,

Please come visit with our Support Team when you can. We’d be more than happy to take a look and see what might be happening.

[Tommaso]

Thanks for the quick reply @Dustins, I will do as you advised me, but do you find this as a known problem on mimosa C5c in Ptp configuration?

[DustinS]

I don’t believe this is a known issue, which is why I wanted you to visit with support as soon as you could.

[Alejandro1]

The same problem reported in Jan/2018.

C5c GUI freeze, then reboot itself

Hi! I’ve a link with two C5c, but AP becomes unresponsive, although link continues passing traffic. I can’t enter into GUI, and Cloud mark the link as down (sometimes warning about AP, and sometimes about critical both). After an indeterminate period of time, the AP seems reboot itself, link down, then link up, and everything go alright again… Until the process repeat itself. If manually “reboot” the AP by PoE, everything go ok. The questions… is a defective unit? Is a firm problem ? What c…

Disable snmp, downgrade firm to 2.3.3-PTP, then upgrade to 2.4.1.1-PTP, and enable snmp. Since then, it has not failed again.

Maybe upgraded to 2.4.1-PTP (without .1) in the middle of process, and then upgraded to 2.4.1.1-PTP… Don’t remember the entire process…

[Tommaso]

Thanks @Alejandro1 , I will try this way too. If you can remember all the steps, I would be grateful.

[M_Umer]

any one help me about c5c

[William5]

This topic is super old, like me. @M_Umer, please post a new topic describing your issues and we would be more then happy to lend a hand.

I am closing this topic.